I stopped believing that speed makes clients happy

Creative Philosophy

I stopped believing that speed makes clients happy

Why efficiency is a slow-acting poison for the creative mind-and why friction is the only reason the wheel turns.

Efficiency is a slow-acting poison for the creative mind. We have spent the last three decades worshipping at the altar of “faster,” assuming that if we could just reduce the time between a thought and its execution, we would reach some kind of artistic nirvana.

We thought that by removing the friction of production, we were liberating the creator. (Actually, friction is the only reason the wheel turns at all; without it, you’re just spinning in a void.) But what we actually did was break the client’s ability to think.

I’m sitting here nursing a tongue I bit three minutes ago while trying to eat a sandwich and answer a Slack message at the same time, and the metallic tang of blood is a reminder that rushing usually just leads to unnecessary pain. The pain in my professional life, however, isn’t from a sandwich. It’s from the “Just Try It” Loop. Because we can now answer any visual request in seconds, the requests themselves have become lazy, shifting, and ultimately meaningless.

The Era of Cost Discipline

Back when I started in reputation management, if a client wanted a specific visual for a campaign, they had to commit. (In the early , a professional photoshoot required a minimum lead time of and a budget that could buy a mid-sized sedan.)

Then: The 2000s

$25,000+

Budget for a single high-end campaign shoot with 3-week lead time.

Now: The Instant

90 Seconds

Time to generate a hyper-realistic commercial visual with AI.

The collapse of production cost has inadvertently destroyed the discipline of the creative “ask.”

Because it was expensive to make, it was expensive to be wrong. This “Cost Discipline” meant that by the time a brief reached a designer or a photographer, it had been scrubbed clean of whims. The requester had to do the hard work of thinking before the maker did the hard work of doing.

Now, that’s gone. When fulfillment is effortless, the discipline of the ask evaporates. I watched a client last week send fourteen messages in a row, each one contradicting the last, because they knew the tool on my end-a high-speed generative engine-would spit out a result before they even finished typing the next “what if.”

The Speed of Human Intent

We’ve reached a point where the speed of the tool has outpaced the speed of human intent. We are producing more than ever, but we are deciding less. A study on cognitive load once suggested that when faced with more than six choices, the human brain begins to experience “decision fatigue.”

3,422 : 1

Images Generated vs. Images Used

The staggering ratio of creative waste in the age of instant fulfillment. We are currently generating 3,422 images for every one image that actually gets used.

Reframed for our world: If you give a client a button that can generate ten thousand versions of a sunset, they won’t pick the best one; they’ll just keep pressing the button until they forget what they were looking for in the first place.

This is the hidden tax of the instant. When you remove the cost of “trying it,” you remove the incentive to be right. The client doesn’t need to know what they want anymore because they can just see everything they *don’t* want first. They use the maker as a search engine for their own half-formed desires.

The Feature of Waiting

In the old world, we talked about “Golden Hour”-that specific window of time just before sunset when the light is soft and red. (Technically, it’s caused by Rayleigh scattering, where the atmosphere filters out shorter blue wavelengths and leaves the longer red ones.)

Short Wavelength (Blue)

Long Wavelength (Red)

Photographers would wait hours for those twenty minutes. They would check weather patterns, set up tripods, and hold their breath. That waiting wasn’t a bug; it was a feature. It forced a level of intentionality that is impossible to replicate when you can just toggle a “sunset” slider in a piece of software.

Today, if I want to gerar foto com ia, I don’t have to wait for the sun. I don’t even have to wait for a person to wake up. This is an incredible power, but it’s a power that requires a new kind of gatekeeping.

The Gap Between Vision and Speech

Most people don’t realize that the human eye can distinguish about 10 million different colors, but the human language only has about 11 basic color terms in common usage. This gap between what we can see and what we can say is where the “vague request” is born.

When a client says “make it pop,” they are struggling with chromatic aberration-the fuzzy fringe of color that happens when a lens fails to focus all colors to the same point-except they’re experiencing it in their brain. They see something that isn’t quite right, but because the tool is so fast, they’ve lost the habit of articulating why it’s not right.

I’ve started telling clients “no” to vague requests, even when I know I could fulfill them in three seconds. If they ask me to “just try it like, I don’t know, more edgy,” I don’t touch the keyboard. I ask them to define “edgy.” I ask them for a reference. I ask them to spend at least five minutes thinking.

Value in the Labor

This brings us to the core paradox of modern creative work: The easier it is to satisfy a request, the harder it is to satisfy the client. When a deliverable feels “cheap” to produce because it happened quickly, the client values it less. (This is known as the IKEA effect in reverse; we value things more when we labor over them.)

“Cool, can we see it in a forest? Or maybe a desert? Or on the moon?”

– A Content Manager (after receiving a 90-second rendering)

I had a content manager ask me for a series of product shots for a new skincare line. In the past, this would have been a two-day studio rental with a macro lens (a lens designed for 1:1 magnification). Instead, I used a generative tool to place the bottles in a hyper-realistic Mediterranean spa setting. It took ninety seconds.

The response? They weren’t looking for a “good” image; they were playing a video game where I was the controller. They were exploring the “possibility space” rather than executing a vision. And that is a dangerous place for a professional to be.

The Thinking Tax

We need to treat these tools with more respect than the clients do. A text-to-photo platform isn’t a toy; it’s a high-precision instrument. (The shortest recorded song ever to reach the charts was only 1.3 seconds long, which is roughly the time it takes for a modern AI to render a 4K image.)

I’ve started implementing a “thinking tax.” I tell clients that for every instant variation they want, they have to provide a written justification for why the previous one failed. It sounds petty. It feels like I’m intentionally slowing down a process that was designed for speed. But it works.

When they have to stop and think-when they have to engage their prefrontal cortex (the part of the brain responsible for complex planning)-they suddenly become much better clients. They start to appreciate the 1:1 relationship between a clear thought and a beautiful result.

Resisting the Heat Death of Creativity

If we don’t, we are just accelerating the heat death of creativity. We will drown in a sea of “good enough” images that no one actually asked for and no one really likes. The term for this is “entropy,” or the gradual decline into disorder.

1GB

12,180GB

Data Entropy: For every 1 gigabyte of creative work that reaches a server, we produce 12,180 gigabytes of discarded creative data.

I’m still biting my tongue. It still hurts. But it’s a useful hurt. It’s a reminder that my mouth moved faster than my teeth expected. It’s a reminder that “fast” isn’t always “better.” Sometimes, the best thing you can do for a project is to put the brakes on, look the client in the eye, and ask them to stop “trying things” and start wanting things.

The infinite canvas of a one-second render doesn’t provide more options; it just removes the reason to choose.

We have to remember that the magic isn’t in the speed. The magic is in the vision. The tool is just a bridge. If you don’t know where you’re going, it doesn’t matter how fast the bridge gets built; you’re still going to be lost when you reach the other side.

I stopped believing that speed makes clients happy because I realized that what clients actually want is to feel like they made a good decision. And you can’t make a good decision if you never have to stop and think. We are the guardians of that “stop.”

The number of “unprocessed” prompts in the world-ideas that were typed, generated, and discarded in under five seconds-is currently estimated to be in the billions. Don’t let your work be one of them. Take the extra minute. Make the client take the extra minute. The result will be something that lasts longer than the time it took to create it.

8,642

The number of iterations I was asked to do on a single logo last year before the client went back to the very first version.

Let that be a lesson in the high cost of free changes.